Social Media Community Controller
Tunbridge Wells
Bella Vou is a rapidly growing private cosmetic surgery hospital offering patients a truly exceptional experience at every stage of their treatment journey. Our Community Controller will be the voice of Bella Vou and first point of contact for potential leads.
They should be able to provide leads with fast yet personalised responses in order to build conversations and rapport. This person will portray Bella Vou’s online voice and their conversations will provide the best experience across all platforms, with the aim of increasing engagement and nurturing leads.
Role Description
Actively managing audience engagement on Social media platforms and getting involved in relevant conversations with a view to increasing engagement
Build relationships and rapport with customers, patients, audience and industry professionals
Nurturing of leads in order to convert them to Marketing Qualified Leads (MQL’s)
Responding to all enquiries and answering all questions in a timely manner
Monitor, track and report on lead feedback and online reviews
Coordinate with Marketing and Sales teams to ensure quality conversions
Keep up to date with digital trends
Interacting with the audience on a personal level
Engaging on all our social platforms
Engage and collaborate with other brands and creators
Build relationships between our brand and the audience
Continually build brand visibility where needed
Build online relationships with influencers, advocates and past patients
Incorporate knowledge about procedures, brand voice and long term strategies into communications
Help to develop content that aligns with social strategies and brand audiences
Daily activities
Reviewing and replying to all comments left on social media
Replying to all Direct Messages across all social media channels to nurture leads with a view to converting them into future patients
Interacting with the general community, interested leads and other creators/clinics/doctors/specialists in our field
Encourage user debate to drive social engagement
Social listening - monitor what’s being said about the Brand to mitigate any potential risks or jump on fast developing new trends
Assist in social content creation and copywriting where possible
Relay feedback to relevant members of the team
Liaise with other members at all levels of the organisation to be aware of all marketing strategies, social strategies, product developments and procedure USP’s to ensure accuracy and brand consistency
Requirements
Systematic and well organised
Excellent communicator
Excellent verbal skills
Excellent written skills
Lead nurturing (sales) knowledge
Passionate about building rapport
Knowledge of marketing
Detailed knowledge of social media channels (Facebook, Instagram, TikTok, YouTube)
Proactive and energetic
Creative with an eye for detail
Analytical with an ability to know what is working and what is not
Flexible and adaptable
Empathetic and able to connect with leads at another level
Flexible working hours allow for an overlap within the team shift patterns to engage with leads when they are most active online
Job Types: Full-time, Permanent
Pay: £20,000.00-£25,000.00 per year
Additional pay:
Quarterly bonus
Benefits:
Additional leave
Company events
Sick pay
Schedule:
Monday to Friday
Application question(s):
Can you reliably travel into the clinic on a daily basis, this role is not hybrid or remote?
Experience:
social media: 3 years (preferred)
Community management: 3 years (preferred)
Work Location: In person
Reference ID: Social Media Community Manager
